Privacy policy

Last Updated: November 13, 2025

ULTRA KOLLEKTIV S.L. manages this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). ULTRA KOLLEKTIV S.L. uses Shopify technology to deliver these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card numbers, debit card numbers, financial account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including information you provide in communications with us, such as when submitting a customer service claim.
  • Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including data about your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or provide your personal information by any other means.
  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, personalize, and improve the Services. This includes fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, and exchanges, creating and managing your account, arranging shipping, enabling reviews, and offering a personalized shopping experience.
  • Marketing and advertising. We may send promotional communications via email, text message, or postal mail, and display online ads based on your previous purchases, cart activity, or other interactions.
  • Security and fraud prevention. We use your information to authenticate your account, ensure secure shopping and payment, detect and investigate fraudulent or illegal activities, and protect public safety.
  • Communications with you. To provide customer support, respond to inquiries, and maintain our business relationship.
  • Legal purposes. To comply with applicable law, respond to valid legal processes, and enforce our terms or policies.

How We Disclose Personal Information

We may share your personal information under certain circumstances, including:

  • With Shopify, service providers, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order and shipping management).
  • With business and marketing partners for advertising and promotional purposes.
  • When you direct or consent to disclosure, such as for product delivery or social media integrations.
  • With affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency, or to comply with legal obligations.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Shopify may use data from your interactions with our store, other merchants, and the Shopify platform for advanced features. In these cases, Shopify is responsible for handling your personal information and responding to rights requests. For more details, see Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may include links to third-party websites. We recommend reviewing their privacy policies, as we are not responsible for their practices.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect personal information from children under applicable law.

Security and Retention

No security measure is perfect. We cannot guarantee absolute security, and information may not be protected during transmission. We retain personal information as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access, deletion, correction, and data portability.
  • Opt-out of data sale or targeted advertising.
  • Manage communication preferences.

If you are in the UK or EEA, you may also have rights to object to processing, restrict processing, and withdraw consent.

To exercise these rights, contact us at ultrakollektiv@gmail.com or at Carretera de La Colorada, Casa marrón, La Colorada, O, 33719, ES.

Complaints

You may contact us or your local data protection authority to file a complaint.

International Transfers

We may transfer, store, and process your personal information outside your country using recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with the revised “Last Updated” date.